Frequently Asked Questions

We hope this FAQ section answers any questions you might have, but if not, please contact us at info@mywellcation.com and we will be more than happy to assist you.

What is included in the retreat fee?

The following are included in the retreat costs:

  • 7 nights accommodation
  • Food and beverages (breakfast, lunch, and dinner + occasional afternoon tea)
  • Ground transportation (included airport transfers)

The following are not included in the retreat costs:

  • International flights to and from Kenya
  • Passport, visa, and vaccination fees
  • Additional meals & snacks
  • Souvenir & shopping charges
  • Activities & excursions not organized by retreat hosts
  • Personal expenses (laundry, telephone, room service, tips, etc.)

Are the rooms single or double occupancy?

Accommodations will be organized on a single occupancy basis, with each retreat attendee having their own room.

What is the refund policy for cancellations?

If you want to cancel your booking, you should contact us as soon as possible. Cancellation may not be possible depending on the timing of your request and any cancellation is at our discretion. This cancellation policy does not affect any of your statutory rights as a consumer.

Where cancellation is acceptable, how much it costs to cancel your booking, varies depending on how much time there is before you're due to travel.

Our standard cancellation charges cover the cost of processing your cancellation and compensate us for the risk that we may not be able to resell your travel arrangements.

Our standard refund policy is as follows:

  • By Jan 1st, 2023: 100% of total booking price refunded
  • By Jan 10th, 2023: 50% of total booking price refunded
  • By Jan 15th, 2023: 25% of total booking price refunded
  • After Jan 15th, 2023: 0% of total booking price refunded

Any refund shall be made less any platform, transaction, and processing fees that have been incurred.